BOOKING POLICIES


CHILDREN

The Hotel allows a child up to 6 years of age to stay for free using the existing bedding. Baby cribs are complimentary upon request and subject to availability. Individuals above the age of 12 are considered as adults by the Hotel. 

REQUESTS

All requests entered into the ‘Requests’ box on the Hotel website booking engine are subject to availability and the Hotel bears no responsibility should it be unable to fufill certain requests.

ROOM OCCUPANCY

The total number of occupants in a room, including children, shall not exceed the maximum number of occupants permitted for the respective room types:

  • Single room : 1 person
  • Junior Suit : up to 2 persons
  • Corner Suit : up to 2 persons
  • Family Suit: up to 4 persons

If you have any questions or clarifications regarding the Hotel's Maximum Occupancy Policy, our staff will be happy to explain in detail. Please also note that the Hotel reserves the right to refuse entry to any additional guest exceeding the maximum occupancy allowed for that room type. 

CHECK-IN / CHECK-OUT POLICIES


Age Requirement

Guests must be 18 years or older with photo identification to check-in. Guests under the age of 18 must be accompanied by an adult. The Hotel reserves the right to check photo identification. 

Check-in/ Check out

Unless otherwise stated in the specific rate plan terms and conditions, check-in time is after 2:00 p.m. and check-out time is 12:00 p.m. For early arrival before 2 p.m., it is recommended to pre-book the room in advance with a full day charge. The Hotel may accommodate late check-out after 12 p.m. for an additional fee; subject to room availability.

GENERAL POLICIES


DAMAGE TO HOTEL PROPERTY

The Hotel reserves the right to charge guests the cost of rectifying damage or soiling, caused by accidental, deliberate, negligent or reckless act of the guest to the Hotel's property or structure.

SAFE DEPOSIT BOX

Guests are encouraged to keep their valuables in the in-room safe or in the Safe Deposit Box provided at the Front Desk. The Hotel shall not be liable for the loss of money or other personal valuables during your stay.

PARKING

Staying guests are limited to 2 complimentary parking tickets daily. 

PETS

The Hotel maintains a strict no-pets policy on its premises except for guide dogs.

PROHIBITED ITEMS

The following items are not permitted in the Hotel premises:

  • Animals of any kind, except guide dogs
  • Flammable, explosive or otherwise hazardous materials 
  • Objects emitting a foul odour
  • Unregistered firearms or other weapons 
  • Objects of an unusually large size or in unusually large quantities 
  • Articles related to use in gambling, prostitution, smuggling or other illicit acts
  • Illegal drugs or other articles, the possession of which is prohibited by the laws of Singapore

The Hotel reserves the right to refuse entry to any guest found to be in possession of prohibited items. Guests shall be solely liable and responsible for all loss financial or otherwise, and damage that may be caused by such items.

VISITORS

In the interest of your well-being and security, all visitors are required to register at the Front Desk and are requested to leave guestrooms by 11.00 p.m. 

HEALTH AND WELL-BEING POLICIES


Excessive noise & Parties

T‚Äčo ensure all guests enjoy the comfort and safety of the facilities we offer, the Hotel upholds a strict zero tolerance policy towards commotion, excessive noise and parties. Any person found to be on our premises creating excessive noise, having a party, exceeding the numbers of permitted guests or otherwise causing a disturbance will be requested to leave the hotel without refund.

Inappropriate Behavior

Should any action by a guest, may it be towards our staff or otherwise, be deemed inappropriate by the Hotel, or if any inappropriate behavior is brought to attention, the Hotel reserves the right, after the allegations have been investigated, to take action against the guest which may result in, but not limited to, being asked to leave without a refund for any services incurred.

PAYMENT POLICIES


Currency & Tax

Rates are in US dollar and are subject to 10% service charge and thereafter 15% VAT, unless otherwise stated.

Credit Card or Advance Payment

If you are using your credit card to guarantee your room reservation, the Hotel may hold an amount on your credit card prior to arrival. For non-refundable bookings, prepayment will be charged to your card or through bank transfer prior to your arrival.

DEPOSITS

  1. Room Charge

For online bookings made through the Hotel website, unless stated in individual rate plan terms and conditions, a deposit equivalent to the first night room charge shall be deducted from the credit card upon completion of booking. No refund shall be made if your reservation is cancelled or modified within 48 hours prior to check-in date. Unless full length of stay has been prepaid, the Hotel requires a deposit for remaining room charges upon check-in.

  1. Incidental Charges

For all reservations, the Hotel requires a deposit for incidental charges upon check-in.

Deposit may be placed in cash or on a credit card at check-in time. For deposit using credit card, pre-authorization by the Hotel is required. 

THIRD-PARTY BOOKING SOURCES


In the case of cancellation or modifications to reservations made through sources other than directly with the Hotel or the Hotel website, the Hotel recommends that guests first contact their source of booking for assistance before approaching Hotel staff. This is a non-exhaustive list of general policies upheld by Dejena Hotel. Should you require any clarification on terms not stated here, please contact us directly. 

The Hotel reserves the right to add to, alter or amend any of the above terms, conditions and rules as and when it deems necessary.